Previous incidents

Nov 13, 2025

Unplanned 4G service outage in localised area.

Degraded

Updated Nov 13 at 05:58pm AEDT

We are continuing to experience a significant local network outage affecting 4G in the following localities: Arrawarra 2456, Arrawarra Headland 2456, Boambee 2450, Bonville 2450, Brooklana 2450, Bucca 2450, Coffs Harbour 2450, Coramba 2450, Emerald Beach 2456, Gleniffer 2454, Glenreagh 2450, Kangaroo Creek 2460, Karangi 2450, Korora 2450, Kremnos 2460, Lowanna 2450, Moonee Beach 2450, Mullaway 2456, Nana Glen 2450, North Boambee Valley 2450, Safety Beach 2456, Sandy Beach 2456, Sapphire Beach...

11 previous updates

Unplanned 4G service outage in localised area.

Degraded

Updated Nov 13 at 05:58pm AEDT

We are continuing to experience a significant local network outage affecting 4G in the following localities: Arrawarra 2456, Arrawarra Headland 2456, Boambee 2450, Bonville 2450, Brooklana 2450, Bucca 2450, Coffs Harbour 2450, Coramba 2450, Emerald Beach 2456, Gleniffer 2454, Glenreagh 2450, Kangaroo Creek 2460, Karangi 2450, Korora 2450, Kremnos 2460, Lowanna 2450, Moonee Beach 2450, Mullaway 2456, Nana Glen 2450, North Boambee Valley 2450, Safety Beach 2456, Sandy Beach 2456, Sapphire Beach...

5 previous updates

Unplanned 4G service outage in localised area.

Degraded

Updated Nov 13 at 05:57pm AEDT

We are continuing to experience a significant local network outage affecting 4G in the following localities: Olympic Dam 5725.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 329 services. Our response team is working with Telstra Wholesale to restore services as soon as possible. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: IN PROGRESS
Date & time of issue: 21/09/2025 02:44 PM
Last update: 13/11/2025 05:36 PM
Next updat...

248 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 13 at 02:58pm AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Greenmount 4359.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 2029 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 12/11/2025 08:04 AM
Last update: 13/11/2025 02:05 PM
Next update: UNKNOWN
Issue restore time: UNKNOWN

17 previous updates

Unplanned 4G service outage in localised area.

Degraded

Updated Nov 13 at 02:28pm AEDT

We are continuing to experience a significant local network outage affecting 4G in the following localities: Acton Park 6280, Ambergate 6280, Baudin 6284, Boallia 6280, Bovell 6280, Chapman Hill 6280, Jindong 6280, Kalgup 6280, Kaloorup 6280, North Jindong 6280, Treeton 6284, Vasse 6280, Walsall 6280, Yoganup 6275.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 2450 services. Our response team is working with Telstra Wholesale to restore services a...

2 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 13 at 01:28pm AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Bowenville 4404, Cecil Plains 4407, Dalby 4405, Ducklo 4405, Grassdale 4405, Macalister 4406, Nandi 4405, Pirrinuan 4405, Ranges Bridge 4405, Saint Ruth 4405, Springvale 4405, Tipton 4405.

The issue stemmed from Parent: Site failure, impacting approximately 3838 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date &...

4 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 13 at 08:28am AEDT

The significant local network outage has now been resolved.

10 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 13 at 07:28am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Bailieston 3608, Burramboot 3559, Byrneside 3617, Carag Carag 3623, Colbinabbin 3559, Dhurringile 3610, Girgarre East 3616, Gobarup 3559, Harston 3616, Kirwans Bridge 3608, Moora 3612, Moormbool West 3523, Murchison 3610, Redcastle 3523, Rushworth 3612, Stanhope 3623, Stanhope South 3623, Tatura 3616, Wanalta 3612, Waranga 3616, Waranga Shores 3612, Whroo 3612, Wirrate 3608.

The issue stemmed...

8 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 13 at 02:28am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Bamboo Creek 4860, Basilisk 4871, Boogan 4871, Camp Creek 4871, Comoon Loop 4858, Coquette Point 4860, Cowley 4871, Cowley Beach 4871, Currajah 4871, East Innisfail 4860, Etty Bay 4858, Germantown 4871, Goondi Hill 4860, Innisfail 4860, Martyville 4858, Mighell 4860, Moresby 4871, Mourilyan 4858, Mourilyan Harbour 4858, Mundoo 4860, New Harbourline 4858, Number 6 Branch 4859, Pin Gin Hill 4860...

9 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 13 at 01:58am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Gunbalanya 0822, Jabiru 0886, Kakadu 0822, Van Diemen Gulf 0822, West Arnhem 0822.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 429 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 11/11/2025 01:37 AM
Last update: 12/11/2025 01:08 AM
Next update: UNK...

7 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 13 at 01:58am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Arrawarra 2456, Arrawarra Headland 2456, Boambee 2450, Bonville 2450, Brooklana 2450, Bucca 2450, Coffs Harbour 2450, Coramba 2450, Emerald Beach 2456, Gleniffer 2454, Glenreagh 2450, Kangaroo Creek 2460, Karangi 2450, Korora 2450, Kremnos 2460, Lowanna 2450, Moonee Beach 2450, Mullaway 2456, Nana Glen 2450, North Boambee Valley 2450, Safety Beach 2456, Sandy Beach 2456, Sapphire Beach 2450, S...

21 previous updates

Nov 12, 2025

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 12 at 01:28am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: East Arnhem 0822, Gapuwiyak 0880.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 330 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 11/11/2025 01:35 AM
Last update: 11/11/2025 05:29 AM
Next update: 11/11/2025 11:29 AM
Issue restore time: 12/11/2025 1...

5 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 12 at 01:28am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: East Arnhem 0822, Maningrida 0822, West Arnhem 0822.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 829 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 11/11/2025 01:38 AM
Last update: 11/11/2025 05:29 AM
Next update: 11/11/2025 11:29 AM
Issue restore...

4 previous updates

Nov 11, 2025

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 11 at 05:58pm AEDT

The significant local network outage has now been resolved.

10 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 11 at 06:58am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Gunbalanya 0822, Kakadu 0822, West Arnhem 0822.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 438 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 11/11/2025 01:37 AM
Last update: 11/11/2025 06:18 AM
Next update: UNKNOWN
Issue restore time: UNKNOWN

3 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 11 at 06:58am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: East Arnhem 0822, Galiwinku 0822.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 719 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 11/11/2025 01:36 AM
Last update: 11/11/2025 06:18 AM
Next update: UNKNOWN
Issue restore time: UNKNOWN

3 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 11 at 06:58am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: East Arnhem 0822, Yirrkala 0880.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 337 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 11/11/2025 01:35 AM
Last update: 11/11/2025 06:18 AM
Next update: UNKNOWN
Issue restore time: UNKNOWN

3 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 11 at 06:58am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: East Arnhem 0822, Milingimbi 0822, Ramingining 0822, West Arnhem 0822.

The issue stemmed from an unknown cause, impacting approximately 424 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 11/11/2025 01:36 AM
Last update: 11/11/2025 06:18 AM
Next update: UNKNOWN
Issue restore time: UNKNOWN

3 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 11 at 06:58am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: East Arnhem 0822, Gunyangara 0880, Nhulunbuy 0880, Yirrkala 0880.

The issue stemmed from an unknown cause, impacting approximately 1605 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 11/11/2025 01:37 AM
Last update: 11/11/2025 06:18 AM
Next update: UNKNOWN
Issue restore time: UNKNOWN

3 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 11 at 06:28am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Comet 4702, Crinum 4723, Emerald 4720, Fork Lagoons 4723, Gindie 4702, Gordonstone 4702, Lilyvale 4352, Lilyvale 4723, The Gemfields 4702, Wyuna 4723.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 4122 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: ...

2 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 11 at 06:28am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Acton Park 6280, Ambergate 6280, Baudin 6284, Boallia 6280, Bovell 6280, Chapman Hill 6280, Jindong 6280, Kalgup 6280, Kaloorup 6280, North Jindong 6280, Treeton 6284, Vasse 6280, Walsall 6280, Yoganup 6275.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 2450 services. Services have now been restored. We apologise for any inconvenience caused.

EVEN...

22 previous updates

Nov 10, 2025

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 10 at 03:28pm AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Flynn 0875, Larapinta 0875.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 431 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 09/11/2025 04:30 AM
Last update: 10/11/2025 02:43 PM
Next update: UNKNOWN
Issue restore time: UNKNOWN

30 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 10 at 03:28pm AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Haven 3401, Horsham 3400, Lower Norton 3401, Mckenzie Creek 3401, Natimuk 3409, Noradjuha 3409, Nurrabiel 3401, Quantong 3401, Vectis 3401, Wonwondah 3401.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 4242 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of is...

15 previous updates

Nov 09, 2025

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 09 at 03:28pm AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Allora 4362, Ascot 4007, Ascot 4359, Ascot 4875, Back Plains 4361, Budgee 4359, Clifton 4361, East Greenmount 4359, Elphinstone 4361, Elphinstone 4742, Felton 4358, Greenmount 4358, Greenmount 4359, Greenmount 4751, Kings Creek 4361, Manapouri 4361, Missen Flat 4361, Mount Molar 4361, Nevilton 4361, Nobby 4360, Ryeford 4361, Sandy Camp 4361, Spring Creek 4343, Spring Creek 4361, Spring Creek 4...

17 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 09 at 01:28am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Boggabilla 2409, Callandoon 4390, Goodar 4390, Goondiwindi 4390.

The issue stemmed from Local Power Failure, impacting approximately 1520 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 08/11/2025 04:30 PM
Last update: 09/11/2025 12:37 AM
Next update: UNKNOWN
Issue restore time: UNKNOWN

3 previous updates

Nov 08, 2025

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 08 at 06:57pm AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Petermann 0872, Yulara 0872.

The issue stemmed from Parent: Data-flow, impacting approximately 695 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 07/11/2025 12:22 PM
Last update: 08/11/2025 06:11 PM
Next update: UNKNOWN
Issue restore time: UNKNOWN

31 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 08 at 09:58am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Billeroy 2829, Burren Junction 2386, Come By Chance 2832, Cryon 2832, Cuttabri 2388, Drildool 2386, Gilgooma 2829, Gwabegar 2356, Kenebri 2396, Merah North 2388, Pilliga 2388, The Pilliga 2388, Urawilkie 2829, Wee Waa 2388.

The issue stemmed from Local Power Failure, impacting approximately 337 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAIL...

3 previous updates

Nov 07, 2025

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 07 at 11:27pm AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Burrup 6714, Dampier 6713, Dampier Archipelago 6713, Maitland 6714.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 474 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage status: RESOLVED
Date & time of issue: 07/11/2025 05:04 PM
Last update: 07/11/2025 10:50 PM
Next update: UNKNOWN
Issue rest...

4 previous updates

Unplanned 4G service outage in localised area.

Degraded

Resolved Nov 07 at 01:58am AEDT

We recently experienced a significant local network outage affecting 4G in the following localities: Binduli 6430, Bullabulling 6429, Coolgardie 6429, Kanowna 6431, Karramindie 6429, Londonderry 6429, Mount Burges 6429, Victoria Rock 6429, Wallaroo 6429, Widgiemooltha 6443, Yilkari 6430.

The issue stemmed from Telstra Network (Hardware/Software/Config), impacting approximately 420 services. Services have now been restored. We apologise for any inconvenience caused.

EVENT DETAILS

Outage sta...

5 previous updates

Previous updates